Terms of service

Effective Date: January 13, 2026

Welcome to The Charleston Club. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By visiting our website, placing an order, or purchasing from The Charleston Club, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About The Charleston Club

The Charleston Club ("we," "us," or "our") is a retail company offering Mah Jongg mats, tiles, tables, accessories, and related products through our website and other authorized sales channels. All products are intended for personal or professional recreational use unless otherwise stated.

2. Eligibility and Use of Website

You must be at least 18 years old or have the consent of a parent or legal guardian to make a purchase from The Charleston Club. You agree to use our website lawfully and not for any fraudulent, abusive, or unauthorized purpose. We reserve the right to restrict or terminate access to our website at our discretion.

3. Products and Descriptions

We make every effort to accurately describe and display our products, including dimensions, materials, colors, and features. However, slight variations may occur due to manufacturing processes, screen displays, or lighting conditions. Such variations do not constitute defects. We reserve the right to modify, discontinue, or limit quantities of any product at any time without notice.

4. Pricing and Payments

All prices are listed in U.S. dollars unless otherwise specified. Prices are subject to change without notice. Taxes, shipping, and handling fees will be calculated and displayed at checkout. We accept payment through approved payment processors. By submitting payment information, you represent that you are authorized to use the chosen payment method. Orders are not confirmed until payment has been successfully processed.

5. Order Acceptance and Cancellation

We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, pricing errors, suspected fraud, or violations of these Terms. Once an order has been dispatched, it may not be canceled. Custom or personalized items are final sale and cannot be canceled or returned once production begins.

6. Shipping and Delivery

Shipping times are estimates and not guaranteed. The Charleston Club is not responsible for delays caused by carriers, customs, weather, or other factors beyond our control. Risk of loss and title for products pass to you upon delivery to the carrier. Please ensure shipping information is accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.

7. Returns and Exchanges

We want you to be satisfied with your purchase. Eligible items may be returned or exchanged in accordance with our Return Policy, which is incorporated into these Terms by reference. Returned items must be unused, in original condition, and in original packaging. Custom, personalized, or final-sale items are not eligible for return or exchange. Shipping costs are non-refundable unless otherwise stated.

8. Intellectual Property

All content on our website, including text, images, product designs, logos, graphics, and trademarks, is the exclusive property of The Charleston Club or its licensors. Unauthorized use, reproduction, or distribution of any content is prohibited without our prior written consent. Purchasing a product does not grant any rights to reproduce, resell, or commercially exploit our designs or branding.

9. User Content and Reviews

If you submit reviews, photos, or other content, you grant The Charleston Club a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display such content for marketing or promotional purposes. You agree not to submit content that is unlawful, misleading, defamatory, or infringes on the rights of others. We reserve the right to remove or moderate content at our discretion.

10. Product Use and Safety

Our products are intended for recreational use. The Charleston Club is not responsible for misuse, improper handling, or failure to follow care instructions. Automatic or electric Mah Jongg-related products should be used according to manufacturer guidelines. Keep products out of reach of young children where appropriate, as some items may contain small parts.

11. Disclaimer of Warranties

All products and services are provided "as is" and "as available," unless otherwise stated in writing. To the fullest extent permitted by law, The Charleston Club disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

12. Limitation of Liability

To the maximum extent permitted by law, The Charleston Club shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products, including loss of profits, data, or enjoyment. Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless The Charleston Club, its officers, employees, and partners from any claims, damages, losses, or expenses arising from your use of our website, violation of these Terms, or infringement of any rights of a third party.

14. Privacy

Your use of our website is subject to our Privacy Policy, which explains how we collect, use, and protect your information. By using our website, you consent to our data practices.

15. Changes to These Terms

We may update these Terms from time to time. Changes will be effective upon posting to our website. Continued use of our website or services constitutes acceptance of the revised Terms.

16. Governing Law and Venue

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the State of Arizona, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the State of Arizona, United States.

17. Contact Information

For questions regarding these Terms, please contact us at support@thecharlestonclub.com.